How To Report

Your local government can help respond to common issues in your community. Some issues can be resolved promptly, while others help inform agencies for future actions. When emailing agencies, please copy us at [email protected].

Not sure where to report? Check out City of San José — Report Issues, or ask us any questions.

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Contact Appropriate People

Don’t see your issue? Contact us at [email protected].

Street Lights and Signals

- City of San José Department of Transportation — Maintenance Request Form
  - Stripings: [email protected]; [email protected]
  - New signage: (408) 535-3850; [email protected]
  - Missing or damaged signage: (408) 794-1900
- San Jose 311 - Streetlight Outage; (408) 794-1903
- City of San José Department of Transportation — Streetlights Team; (408) 277-8956
- San José Department of Transportation — Signals Team; (408) 794-1900
- San José Department of Transportation — Signals Team; [email protected]; (408) 975-3700

Street Conditions and Sidewalks

City of San José Environmental Services Department — Integrated Waste Management Division:
- [email protected]
- (408) 975-2550
- Provide as much specific information as possible, such as photos, dates, addresses, intersections.
Caltrans:
- Customer Service Request
City of San José Department of Transportation:
- San Jose 311
- City of San José Department of Transportation
  - Maintenance Request Form
  - (408) 794-1900
City of San José Department of Transportation
- Maintenance Request Form
- [email protected]
- (408) 794-1901
- San Jose 311 — Other Issues
- City of San José Department of Transportation:
  - Maintenance Request Form
  - [email protected]
  - (408) 794-1901
City San José Department of Transportation — Trees and Sidewalks Team:
- [email protected]
- (408) 794-1901

Crimes and Fire

- San José Police Department — (408) 277-8900
- San José Police Department — 911; (408) 277-8911
- Report to your water provider
- San José Fire Department — (408) 277-8956
- San José Police Department — Report Crimes / Incidents Online
San José Police Department Permits Unit: (408) 277-4452

Encampments

- Access & Submit a Request — Valley Water
- Customer Service Request — Caltrans
- Report to VTA
- Union Pacific Railroad (888-877-7267) or Caltrain (800-660-4287)
- San José 311 — Encampment Concerns
- San José 311 — Vehicle Concerns > Lived-In Vehicle

Vehicle and Transit

- Union Pacific Railroad (888-877-7267) or Caltrain (800-660-4287)
- San José Police Department — Traffic Enforcement Request
- San José Police Department, Non-emergency Number — (408) 277-8900
- San Jose 311 — Vehicle Concerns - Issue with how/where a vehicle is parked
- San Jose 311 — Vehicle Concerns - Poor condition
- Unattached trailer reports will only be used for data purposes.
- San Jose 311 — Vehicle Concerns - Issue with how/where a vehicle is parked
- Report will only be used for data purposes.
- No option available to report registration expired over 6 months. Learn more about enforcement in our OLIVE Program.

Blight and Code Violations

- City of San José — Code Enforcement Service Request Form
- Examples: Graffiti, weeds, junk, etc.
- City of San José — Parks Concerns Report Form; [email protected]; (408) 793-5510
- Examples: Weed maintenance, restroom repairs, tree issues, graffiti
- In-progress: San José Police Department — (408) 277-8900
- In streets, sidewalks, or City parks: San Jose 311 — Illegal Dumping; (408) 535-3500
- In expressways, airports, or County land (includes graffiti issues): County Roads and Airports Department; (408) 494-2750
- On bus or bus or light rail stops or sign: Report to VTA
- On City property: San Jose 311 — Graffiti
- On USPS mailboxes: Report to USPS
- City of San José — Code Enforcement Service Request Form
- City of San José Department of Transportation — (408) 794-1900; (408) 794-1907

Report Issues